Refund policy

Refund policy

This voluntary policy supplements your withdrawal right and statutory remedies for service faults without limiting them. Statutory claims are reviewed individually even for installed, activated or partly used eSIMs.

If payment was made but no eSIM delivered, we arrange delivery or a full refund. If RoloSim supplied the wrong plan, we offer replacement or reimbursement. If there is no usable connection despite a compatible device and correct installation, we investigate and remedy the fault or provide an appropriate refund; statutory rights remain unaffected.

For a destination selected by mistake or an incompatible device, we consider goodwill solutions in addition to statutory rights, preferably before installation or use. Refusal of goodwill does not exclude statutory rights.

Contact kontakt@rolosim.com with your order number or other identifying details and a short description. No reason is required for withdrawal. Refunds generally use the original payment method; bank processing may take additional time. Statutory withdrawals are subject to the reimbursement deadline in the withdrawal notice.