Terms and conditions

1. Provider and scope

These terms apply to consumers buying prepaid data eSIMs from RoloSim GbR, Ehrenfeld 1A, 31199 Diekholzen, Deutschland, represented by its partners Maxim Tjan, Daniel Jeranko. Contact and complaints: kontakt@rolosim.com, +49 163 0814039.

RoloSim sells plans in its own name and on its own account as a reseller. RoloSim remains your contracting party; Airalo and the applicable mobile networks provide the technical infrastructure.

2. Service and technical requirements

The selected offer and downloadable plan documents available before ordering describe the data allowance, coverage, networks, validity, activation policy, speeds and any fair-use or throttling conditions. The service provides mobile data, without a personal phone number, mobile voice calls, SMS or emergency calling. No device is supplied.

You need an eSIM-compatible, carrier-unlocked device supporting the local network frequencies and an internet connection to download the eSIM profile. Data roaming may need to be enabled. Follow the installation instructions and contact support before deleting a profile, as reinstallation may be restricted.

Coverage and actual speeds depend on location, device, supported networks and congestion. This does not affect binding plan-specific information or statutory remedies for deviations.

3. Ordering and contract formation

A displayed plan invites you to submit an offer. You can change or cancel your selection before continuing to Stripe. At Stripe, you can check and correct payment and billing details before ordering. Only clicking the final payment-obligation order button at Stripe submits your binding offer. Continuing to Stripe alone does not place an order.

RoloSim accepts your offer by sending the order confirmation email. The contract language is German or English according to your selection. We store the order and applicable contractual documents and send them with the confirmation for you to save. There is no general customer account providing permanent access to the contract text.

4. Price, payment and delivery

The displayed one-off total price in the stated currency applies. No VAT is charged or shown under section 19 of the German VAT Act (small business exemption). RoloSim adds no shipping, activation or payment fees. Any currency conversion fees charged by your bank are governed by your agreement with that bank.

Payment is due in advance using the methods offered at Stripe Checkout. Digital provisioning starts without undue delay after payment is confirmed; installation information is delivered by email through a secure link. Contact us if delivery is delayed or missing. We obtain your separate express declaration before starting service within the withdrawal period.

5. Validity and end of contract

The plan documents state when validity begins, any installation deadline and the usage period. Travel dates entered in the plan finder do not reserve a later activation date. Depending on the plan, validity may begin at installation or upon connecting to a supported network.

The one-off plan ends without automatic renewal when its validity or data allowance is exhausted. No cancellation is needed to prevent renewal. There is no automatic paid top-up; further plans require a new order. Where available for the existing eSIM, top-ups can be purchased separately through a secure access link. Availability and activation depend on the individual top-up plan. Statutory termination and refund rights remain unaffected.

6. Withdrawal and refunds

Consumers have the right of withdrawal described in the withdrawal notice. You can exercise it through the website's ‘Withdraw from contract’ function or an unequivocal declaration by email. The voluntary refund policy supplements these rights.

Delivery or installation of an eSIM profile alone does not automatically remove the right of withdrawal. Where service starts during the withdrawal period at your express request, proportionate compensation may be payable under the statutory conditions. Expiry following full performance is subject to the conditions described in the notice.

7. Service faults and statutory rights

Please report faults to support with your order number, country of use, device and a description of the problem where possible. Do not share activation or QR codes publicly. We investigate and assist with resolving faults. These terms do not exclude or restrict statutory rights, including proper performance, price reduction, damages and extraordinary termination where applicable.

8. Complaints, conciliation and governing law

Send complaints to kontakt@rolosim.com or our postal address. For disputes concerning obligations listed in section 68 TKG, you may apply to the Federal Network Agency's Telecommunications Conciliation Body, Fehrbelliner Platz 3, 10707 Berlin, Germany, after an unsuccessful attempt to reach agreement. Information: https://www.bundesnetzagentur.de/schlichtung-tk.

German law applies without limiting mandatory consumer protection in your country of habitual residence. No exclusive jurisdiction is agreed for consumers.