Legal information
Withdraw from contract
Submit withdrawal online
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Withdrawal notice version: 2026-10-21-topups-1
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period expires fourteen days from the date the contract is concluded.
To exercise this right, inform us (RoloSim GbR, Ehrenfeld 1A, 31199 Diekholzen, Deutschland, email: kontakt@rolosim.com, phone: +49 163 0814039) of your decision by an unequivocal statement, for example a letter sent by post or an email. You may use the model withdrawal form below, but this is not obligatory.
You can also use the ‘Withdraw from contract’ function on our website. We will acknowledge receipt by email without undue delay, including your declaration and the date and time of receipt. To meet the deadline, it is sufficient to send your declaration before the withdrawal period expires.
Effects of withdrawal
If you withdraw, we will reimburse all payments received from you, including delivery costs (except additional costs resulting from your choosing a delivery method other than our least expensive standard delivery), without undue delay and no later than fourteen days after we are informed of your decision. We will use the same means of payment as the original transaction unless you expressly agree otherwise. You will not incur fees for this reimbursement.
If you requested service to begin during the withdrawal period, you must pay an amount proportionate to the services provided up to the time you informed us of your withdrawal, compared with the full coverage of the contract, where the statutory conditions for compensation are satisfied.
Early expiry
For this paid service, the right expires upon full performance if, before performance started, you expressly consented to service beginning during the withdrawal period and acknowledged that your right would expire upon our full performance. Delivery or installation of the eSIM profile or QR code alone does not end the right of withdrawal.
Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract.
To RoloSim GbR, Ehrenfeld 1A, 31199 Diekholzen, Deutschland, kontakt@rolosim.com:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the sale of the following goods (*) / provision of the following service (*): ____________________
Ordered on (*) / received on (*): ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s) (only if submitted on paper): ____________________
Date: ____________________
(*) Delete as appropriate.